Hello. Need answers about our returns and refunds policy? You’re in the right place.
Can I change my order?
Once you’ve placed an order, you can’t change it, but you can amend your contact and delivery details – just go to the My Orders page.
Can I cancel my order?
Yes, as long as the item’s not been dispatched.
You can cancel single item orders before dispatch by going in ‘My Account’ and ‘My Orders’. If the cancel option is missing or your order, you can contact us and we’ll cancel it and give you a full refund. It’s as easy as that.
Cancellations made after we’ve sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 30 days. Once you’ve notified us, we’ll let you know how to return it, or arrange for a collection. Once it gets back to us, you’ll receive a full refund (including your initial delivery charge, but minus any return or collection costs).
What if I don’t like what I ordered?
Don’t feel like it’s MADE for you? You can arrange to return your item through the My Orders section of your Account; you have 30 days from receiving your order in which to return it. For any items that can’t be returned via the online portal (you can find a full list of these here) just contact us within 30 days of receiving your order, and we’ll let you know how to return it, or arrange for a collection. Once it gets back to us, we’ll refund you (including your initial delivery charge, but minus any return or collection costs).
For non-faulty paint returns we ask that:
You don’t open the cellophane wrapping covering the paint tin or wallpaper
You keep the box and insulating cartons that the paint came in
The goods are returned in their original condition
You’ve got in touch with us to process your return within 30 days of your Payment Confirmation
We’ll then supply you with a label so that you can arrange a collection. Once we’ve received your returned products and we’re happy with their condition then we’ll process your refund for those products.
* Please note that paint samples are not returnable or refundable
What if the item’s damaged when it arrives, or I was sent the wrong item?
It’s important that you inspect your order on delivery, because we’ll ask you to sign a form confirming that it’s in good condition. If you’re not happy, let our delivery partner know, or note this on the form and contact us.
Our quality team checks your furniture to make sure it’s up to the very best standards before we send it to you. But if we’ve missed something or sent you the wrong thing, just let us know within 30 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We’ll either give you a full refund, arrange for a repair, or order you a replacement.
So that we can collect it, the product needs to be disassembled and repackaged.
How much do returns cost?
If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return/collection. But if you’re returning an item because you’ve changed your mind, you’ll need to pay the cost noted below.
If you return your whole order, we’ll give you a full refund, including what you paid for delivery, minus the returns or collection fee.
If you only return some of your order, we’ll refund for those items and their delivery, minus the returns or collection fee.
< £50 £50 – £149.99 £150 – £249.99 £250 – £399.99 > £400
Return / collection cost
£5
£10
£20
£29
£44
How long will my refund take?
For security reasons, we can only make refunds to the original payment method you used to place your order.
